SHIPPING
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Shipping & Returns
Everything you need to know about how we deliver your order and how to return or exchange items — clear, simple and completely fair.
Fast Dispatch
All orders packed and dispatched within 24–48 hours of confirmed payment.
24-48 HRS
Worldwide Shipping
We ship to every country. Tracking updates sent directly on WhatsApp.
GLOBAL DELIVERY
7-Day Returns
Not satisfied? Return or exchange within 7 days of receiving your order.
HASSLE-FREE
WhatsApp Support
Every shipping and returns query handled personally — fast and human.
RESPONDS IN 30 MIN
01 · SHIPPING POLICY
How We Ship Your Order
All LUXÉ orders are carefully packed and dispatched within 24–48 hours of confirmed payment — Monday to Saturday. Once your order ships, you'll receive a WhatsApp message with your tracking details so you can follow it every step of the way. We partner with trusted international couriers to ensure safe, reliable delivery anywhere in the world.
DESTINATION
SHIPPING METHOD
ESTIMATED TIME
COST
Local (Same City)
Same-Day / Next-Day
1–2 Days
From $5
Domestic
Standard Courier
2–5 Days
From $8
International · Zone 1
DHL / FedEx
5–7 Days
From $18
International · Zone 2
DHL / FedEx
7–10 Days
From $25
Express (All Zones)
Express Courier
2–3 Days
From $40
No surprise charges. All shipping costs are confirmed with you on WhatsApp before any payment is taken. You always know exactly what you're paying before you commit.
Gift Orders
Ordering a gift? Let us know on WhatsApp and we'll include a handwritten note and discreet packaging at no extra cost, making your gift even more special.
02 · DELIVERY TIMES
When Will It Arrive?
All timeframes below are estimated business day windows counted from the date of dispatch — not from the date of order. Orders are dispatched within 24–48 hours of confirmed payment. You will receive a WhatsApp update when your order ships and again once it has been delivered.
Public Holidays: Orders placed on public holidays will be processed the following business day. We will notify you via WhatsApp if this affects your estimated delivery date.
For time-sensitive orders — anniversaries, birthdays or special events — message us on WhatsApp before placing your order and we'll advise on the fastest available shipping option to guarantee arrival in time.
Delays: In the rare event of a courier delay outside our control, we will notify you immediately on WhatsApp and work to resolve the issue as quickly as possible.
03 · RETURNS POLICY
Easy, Honest Returns?
We want you to love every item you receive from LUXÉ. If something isn't right — wrong size, not as expected, or you simply changed your mind — we make returns simple. No complicated forms, no long waits, no runaround.
01
03
Refund processed within 3–5 business days
Once we receive and inspect the returned item, your refund is processed within 3–5 business days to your original payment method. We'll confirm via WhatsApp when it's done.
02
We arrange collection service at no extra cost.
For online orders, we organise a courier pickup from your address — you don't need to find a drop-off point. For in-store purchases, simply bring the item back with your receipt.
ITEM CONDITION
RETURN ELIGIBLE?
REFUND TYPE
Unworn · original tags attached
Full return accepted
Full refund
Tried on · not worn out
Within 7 days
Full refund
Worn or washed
Not eligible
—
Sale or discounted items
Exchange only
Store credit
Watches · sealed original box
Within 7 days
Full refund
Custom or personalised items
Not eligible
—
04 · EXCHANGES
Wrong Size? No Problem.
If your item doesn't fit the way you'd hoped, or you'd like a different colour, we offer free exchanges within 7 days of receiving your order. Simply message us on WhatsApp with your order reference and your preferred size or colour — we'll handle everything from there.
In-Store Exchange
If you're near our boutique, bring the item in with your receipt and exchange it on the spot. No shipping, no waiting — instant resolution with our team's help.
Online Exchange
Message us on WhatsApp. We arrange a courier pickup, then dispatch your new size or colour within 24–48 hours of receiving the original item back.
Between sizes? If you're unsure about sizing before ordering, message us on WhatsApp with your measurements — we'll recommend the right size for the specific item so you avoid the exchange process entirely.
05 · FAULTY ITEMS
Received Something? Not Right?
Every item in our collection is quality-checked before it leaves us. In the rare event that you receive something faulty or not as described, we will resolve it immediately — no questions asked.
01
Message us immediately on WhatsApp
Send a photo of the fault or issue. We'll respond within 30 minutes during business hours.
01
We send a replacement or full refund
Your choice — a direct replacement dispatched within 24 hours, or a full refund including any shipping costs paid. We cover all return courier costs for faulty items.
Our guarantee: Faulty item reports are treated as the highest priority. You will never be left out of pocket for an item that doesn't meet the standard we promise.
06 · CONTACT US
We're Here to Help
For any shipping or returns question, the fastest way to reach us is always WhatsApp. Our team responds within 30 minutes during business hours — Monday to Saturday, 9am to 7pm. You'll always speak to a real person, not a chatbot.
Message us on WhatsApp
Mon–Sat · 9:00 AM – 7:00 PM · Response within 30 minutes · Real people, always